FAQ

Most frequent questions and answers

Yes, my wife and I have purchased the store from John in June of 2019.

  1. Register online
  2. Submit your first order online
  3. Friendly customer representative will email you a freight quotation
  4. Submit a copy of your business license
  5. Submit a copy of your photo ID

Once you provide us with your business information, one of our experienced and knowledgeable salespeople will contact you shortly with your JC Sales customer password. Once you have your password, you can submit your order online, and you will be contacted by a salesperson to complete the transaction. Your salesperson will discuss the shipping details with you.

Mi esposo es un Coreano y yo soy de Nayarit, Mexico.

We are more of a neighborhood convenient store that grew out of a 99 cent store. We carry many 99 cent items as well as national name brand products that are quality oriented and economical choice.

We do require a minimum order of $1,000.

You can arrange for your own transportation or select our shipping options. We use several regional and national carriers and freight brokerage companies to provide you with the best value options. If the delivery is time sensitive, you must provide must have date upfront. Our international customers must arrange transportation of their orders. We will load the container for our export customers but we do not handle transportation of exported items.

We supply products to exporters but we do not deliver products outside the United States. Customers must take delivery of the products in the United States and must expressly assume responsibility, in writing, for exporting the products outside of the United States and for complying with all applicable U.S. laws, including but not limited to obtaining any export authorization from the U.S. Government and preparing and submitting relevant export documents.

Customers who wish to return their merchandise because they are simply not satisfied with the item(s) may do so within 10 days from the date of receiving the purchase. However, return customers will bear the cost of return shipping and a 20% restocking fee. Please note items must be in resaleable condition.

Note. Returns will not be accepted without prior contact or authorization from your salesperson. Contact 877-500-9994
After your first order you should receive an email instructing you to send in documents needed to open your account. Upon complete setup of your account you will receive an email regarding freight quote. You can schedule your own pickup at no extra charge. You must approve the freight quote in order for us to begin begin processing your order. Upon approval of freight cost your order will complete and be ready for shipment in 24 business hours. Estimated transit time depends on your location. For detailed answers please contact our customer service line.
Freight fee is based on freight carrier and brokerage electronic rate API’s and is based on market rates.

Claims for shortages require a copy of the delivery receipt (DR) from the trucking company, which must be signed by the driver. You must also provide us a list of items and/or quantities you claim to be short. 

In the unfortunate case of a shipping shortage, JC Sales can only offer a refund for the purchase cost of the missing merchandise, or credit towards future purchase from JC Sales. We will not ship any of the short shipped items to the customer. Warehouse must complete investigation of video footage and inventory stock check before issuance of approval on any claims

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